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Customer Service & Marketing

Course Overview

Why do patients prefer one therapists over another? Why do physicians refer to one practice more than another? When skill is equal, the difference often lies in customer service. Learn best practice (and what to avoid) to excel at customer service as an Independent Contract Therapist or Therapist in Private Practice.

CEUs Earned

1.0 CEUs

PT | OT | SLP | LMT

Course Format

Independent online learning

Course Curriculum

Introduction

Know the value of customer service in healthcare and the impact of patient satisfaction on outcomes.

Customer Service by Audience

Define customer service and best practice strategies for patients, physicians, employers, coworkers and payor sources.

Free & Low Cost Marketing Strategies

Effective strategies to to market your services to companies, employers and patients

Marketing Rules

Know the regulatory requirements that govern marketing including those defined by federal payor programs and by your discipline's Code of Ethics.

Marketing Limitations

HIPAA Requirements for marketing.

Course Exam

Final test to show off all you have learned and so that you can earn your Certificate for CEUs.