Customer Service & Marketing

Module 2/3

Legal, Ethical & Practical Business Management Skills for the Independent Therapist.


Course Overview

CEUs Earned

1.0 CEUs


Course Format

Independent online learning

Course Price


Course Duration

1 Hour / 1 CEU

Course Overview

Why do patients prefer one therapists over another? Why do physicians refer to one practice more than another? When skill is equal, the difference often lies in customer service. Learn best practice (and what to avoid) to excel at customer service as an Independent Contract Therapist or Therapist in Private Practice.

Course Content


Define the terms Morality, Ethics & Law and understand sources of moral and ethical obligations for rehabilitation professionals.


Understand the prevalence, the terms and effective management strategies of inappropriate patient sexual behaviors.

Mandated Reporting Requirements

Basic requirements and under what circumstances a therapist would need to report abuse or neglect of a vulnerable person.

HIPAA Privacy & Security

Privacy rules put to practice for therapists and HIPAA Security including HITECH recommendations that all therapists should follow to protect their device and systems from unauthorized access.

Course Exam

Final test to show off all you have learned and so that you can earn your Certificate for CEUs.

More Courses In This Series


How to Be Your Own Boss

Get started and succeed as an independent contractor or Therapist in Private Practice.


Ethics, HIPAA & Mandated Reporting

Know the rules across work settings. 

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Legal, Ethical & Practical Business Mngt Skills for Therapists

Buy the bundle for only $49.00.