Customer Service & Marketing
Legal, Ethical & Practical Business Management Skills for the Independent Therapist.
Why do patients prefer one therapists over another? Why do physicians refer to one practice more than another? When skill is equal, the difference often lies in customer service. Learn best practice (and what to avoid) to excel at customer service as an Independent Contract Therapist or Therapist in Private Practice.
Define the terms Morality, Ethics & Law and understand sources of moral and ethical obligations for rehabilitation professionals.
Understand the prevalence, the terms and effective management strategies of inappropriate patient sexual behaviors.
Mandated Reporting Requirements
Basic requirements and under what circumstances a therapist would need to report abuse or neglect of a vulnerable person.
HIPAA Privacy & Security
Privacy rules put to practice for therapists and HIPAA Security including HITECH recommendations that all therapists should follow to protect their device and systems from unauthorized access.
Final test to show off all you have learned and so that you can earn your Certificate for CEUs.
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